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Patient Services

The Memorial Hospital has a highly skilled allied health team available to provide patients with support as required. The services include:

  • Dietetics
  • Occupational Therapy
  • Physiotherapy
  • Speech Therapy
  • Wound care

Referrals to these services can be made by your Doctor.

All people, regardless of religious faith or cultural background have pastoral and spiritual needs. Illness or other traumas in life can be stressful and at these times the help of others may be valuable. Family members and friends are often an important support, but sometimes the presence of a person who is independent of the situation can be helpful.

Our pastoral care team is available to be a listening presence if you would like to talk through what is happening for you or can offer prayer and traditional faith support if that is appropriate to your needs.

The Chapel, an area for prayer and reflection, is located on level two.

Chaplain Jeanette Lennon is located at The Memorial Hospital and can be contacted on 08 8366 3809.

Discharge Planning Assistance

Our aim is to make patient discharge a smooth process. When admitted to The Memorial Hospital, your discharge needs will be discussed with you and your family / carer. Please let your Nurse know if you require additional support, there are Case Managers available who are able to assist in this process.

Equipment

You may require equipment to aid your mobility and recovery when you are discharged home, such as crutches, foot stools and toilet seat raisers. The Memorial Hospital does not provide this equipment, however we can assist you to arrange for private hire.

An interpreter service can be arranged when necessary. Please ask the nursing staff to arrange an interpreter for you. Charges may apply.

What is Patient Finder?

Patient Finder is a quick and easy way to provide your family and friends with information about your location during your hospital stay. It is designed mainly to assist friends and relatives of patients undergoing surgery. It will allow them to track your progress through theatre, recovery and your return to the ward. The ward, room number and in some cases the phone extension number in your room are included in the displayed information. If you change wards and rooms during your hospital stay, Patient Finder will display your updated location.

How is Patient Finder accessed?

There are two ways for your family and friends to access Patient Finder:

  • Shortly after you are admitted to hospital, a SMS will be sent to the mobile phone number held in your hospital record. Forward this message onto family and friends. This message contains a web link to the Patient Finder app. They need to click on the link to open Patient Finder. It provides your location and displays other key pieces of information. This can only be used if you pass on the information on to your family and friends
  • Reception staff will supply you with a Patient Finder card containing information including a web address that can be entered into a browser. Alternatively you can scan the QR CodeĀ® provided on the back of the card. Reception staff will have written your admission number on the back of the card

Patient Finder provides your family and friends with the comfort of easily knowing where you are in the hospital at any given time.

Click here to access Patient Finder.

QR CodeĀ® is a registered trademark of Denso Wave Incorporated

HPS Pharmacies provide pharmacy services for our hospital. If you have any questions related to an account, or a general enquiry, please contact them directly on 08 8193 9100.

Our Assistance

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