Patient information
Insured Patients
It is important that you are aware of any financial obligations related to your admission. If this has not been discussed with you, please ask to speak to one of our accounts staff.
You will be asked to complete and sign a health insurance claim form on admission. The Memorial Hospital will submit your claim directly to your health fund on your behalf.
In the event that your health fund rejects your claim for reimbursement for any reason, the hospital will seek to recover any amounts outstanding from you.
If you do not sign a health insurance claim form before discharge, a form will be sent to you for completion. The Memorial Hospital requests that you return the completed and signed claim form as soon as possible.
Private Health Insurance
The Memorial Hospital has an agreement with the majority of private health funds to cover the hospital charges for your admission, depending on the level of your cover. Some levels of cover require you to pay an excess or co-payment and you will be asked to pay this prior to, or on admission. In addition, health fund policies require members to serve waiting periods before they will provide cover, and some levels of cover have excluded services. Pre-existing ailment rules also apply and your cover may be subject to these rules. The Memorial Hospital therefore strongly recommends that you contact your health fund to confirm your cover prior to your admission.
Medicare/Doctors Fees
Medicare does not cover any private hospital accommodation (room charges) or theatre fees as this is covered by your private health insurer. Doctors fees are covered by Medicare and your private health insurer and depending on your doctor and health insurance cover there may be a gap payable. You should discuss these charges with your doctor and your health fund. You may also receive separate accounts for the following:
- Attending Surgeon / Assisting Surgeon / Anaesthetist
- Attending Physician (non surgical stay or medical consultation)
- Medical Imaging (if x-rays or scans were required)
- Pathology (if any tests such as blood tests or biopsies were required)
- Intensive Care Specialist (if you required a stay in CCU)
Payment Methods
The Memorial Hospital accepts cash, bank cheques, money orders, eftpos, Amex, Visa and MasterCard for any amounts payable. Please note a surcharge applies for credit card transactions.
Personal cheques and business cheques will not be accepted. Payment must be made prior to, or on admission.
Self Insured Patients
If you are a self insured patient (ie you do not have private health cover), you will be required to pay an estimate of the total amount of the hospital account prior to admission to confirm your booking. Contact our Insurance Liaison Officer on 08 8366 3800 for an estimation; it may cost less than you think.
Workcover/Third Party Insurance
If your admission is as a result of a Workcover, Third Party or a Public Liability claim, The Memorial Hospital will require prior written approval for your admission from the relevant insurance company. Your admission cannot be confirmed until this approval is received.
Any claims that have not been approved by the insurance company will be treated as an uninsured admission and the estimated hospital costs will be payable by you.
Prescriptions
An independent pharmacy company provide pharmacy services for our hospital. If you have any questions related to an account, or a general enquiry please contact them directly.
Boarding Fees
Boarding can be arranged if required. Standard boarding rates that cover the cost of food and accommodation apply.
Patient Transport
Medicare does not cover ambulance costs. Some private health insurance policies do cover the cost of an ambulance, however many only cover you for emergency services. Please contact your health fund to determine your level of cover. If you have separate ambulance cover please advise us.
Donations to the ACHA Foundation provide funds for medical equipment, facility upgrades and other programs. Your gift to the ACHA Foundation will help serve the future of our hospitals for generations to come.
The ACHA Foundation is a registered charity with donations over $2 tax deductible. A donation of any size makes a difference.
Donation envelopes are available from our main hospital reception, the Foundation Office at Flinders Private Hospital.
Download:
ACHA Foundation donation form
On admission please present to reception, located on the ground floor Level 1 of the hospital. Our administration staff will confirm your identify, discuss any excess/co-payments with you and apply an arm band to your wrists (and/or ankles depending on your surgery).
You will then be escorted to our Day Surgery Unit, where you will be admitted by the nursing staff and prepared for your procedure. We ask if you do require a medical/carers certificate please advise nursing staff on admission.
We aim to give you and your family an estimate of from hospital.While we aim to keep your waiting time to a minimum, the nature of surgery sometimes means there may be a delay due to unexpected/extended needs of other patients seeing your Doctor.
We will keep you informed of this on the day and ask for your patience and co-operation.
After your procedure you will spend some time in Recovery, prior to returning to the Day Surgery Unit.
Hudsons Coffee is located on ground floor (level one) adjacent reception at the main entrance.
Street parking surrounding the hospital is available at council rates.
Casual car parking is available at commercial rates in the Kermode Street Car Park.
Traffic restrictions during events at Adelaide Oval
Please be advised that due to the close proximity to the Adelaide Oval, there are temporary road closures and parking restrictions around The Memorial Hospital on event/AFL match days/nights.
Road closures will be in place during these days/nights to manage traffic flow around the venue.
The Memorial Hospital is accessible during these times but please be aware there may be parking shortages and traffic congestion around the hospital.
Maps showing the temporary road closures and parking plans for events held at the Adelaide Oval are available here or visit the Adelaide City Council website.
For more information about upcoming events visit the Adelaide Oval website.
All people, regardless of religious faith or cultural background have pastoral and spiritual needs. Illness or other traumas in life can be stressful and at these times the help of others may be valuable. Family members and friends are often an important support, but sometimes the presence of a person who is independent of the situation can be helpful.
Our pastoral care team is available to be a listening presence if you would like to talk through what is happening for you or can offer prayer and traditional faith support if that is appropriate to your needs.
Chaplain Jeanette Lennon is located at The Memorial Hospital and can be contacted on 08 8366 3809.
The Chapel, an area for prayer and reflection, is located on level two.
Jeanette Lennon |
Preparation for your stay
Please shower, wear comfortable clothing and remove your jewellery (you may leave your wedding ring on). Please do not wear any make up and remove your nail polish.
Contact your Doctor if you experience and change in your condition prior to the day of your operation (cough, fever etc). Arrange for someone to escort you home.
The afternoon before your admission you will receive a phone call or SMS message confirming your admission times. In some cases your Doctor may have already provided you with these details. It is very important that you strictly adhere to your fasting time as detailed by your Doctor. Fasting also includes smoking and chewing gum.
Admission to Day Surgery
On admission please present to reception, located on the ground floor Level 1 of the hospital. Our administration staff will confirm your identify, discuss any excess/co-payments with you and apply an arm band to your wrists (and/or ankles depending on your surgery).
You will then be escorted to our Day Surgery Unit, where you will be admitted by the nursing staff and prepared for your procedure. We ask if you do require a medical/carers certificate please advise nursing staff on admission.
We aim to give you and your family an estimate of from hospital.
While we aim to keep your waiting time to a minimum, the nature of surgery sometimes means there may be a delay due to unexpected/extended needs of other patients seeing your Doctor.
We will keep you informed of this on the day and ask for your patience and co-operation.
After your procedure you will spend some time in Recovery, prior to returning to the Day Surgery Unit.
Discharge from Day Surgery
We aim to give you and your family an estimate of your discharge time from the hospital.
You will be given written information with your post operative instructions if this has not already been provided to you by your doctor. Please be aware following your anaesthetic you will be required to have someone stay with you overnight and for the following 24 hours you will not be able to drive. We also advise you to rest for the following 24 hours after your procedure.
For up to 24 hours a small amount of anaesthetic may still be circulating in your body. This may impair your reflexes, co-ordination and mental processes.
We will contact you day after your surgery to check on your progress.
We encourage you not to bring electrical items into the hospital as you may be liable for any damage caused if they are faulty or misused. If you do bring an electrical item with you, please ensure the cords are in good condition. Particular care should be taken with hair straighteners and shavers due to their internal heating elements and the increased risk of electrocution near water. Hairdryers are available for patient use.
An accredited interpreter service can be arranged where deemed necessary. Charges may apply.
Please send mail and flowers to:
(Patient's full name)
The Memorial Hospital
Sir Edwin Smith Avenue North
Adelaide SA 5006
Please note flowers are not permitted in our CCU.
Preparation for your stay
Please shower, wear comfortable clothing and remove your jewellery (you may leave your wedding ring on). Please do not wear any make up and remove your nail polish.
Contact your Doctor if you experience and change in your condition prior to the day of your operation (cough, fever etc). Arrange for someone to escort you home.
The afternoon before your admission you will receive a phone call or SMS message confirming your admission times. In some cases your Doctor may have already provided you with these details. It is very important that you strictly adhere to your fasting time as detailed by your Doctor. Fasting also includes smoking and chewing gum.
Admission process
On admission please present to reception, located on the ground floor Level 1 of the hospital. Our administration staff will confirm your identify, discuss any excess/co-payments with you and apply an arm band to your wrists (and/or ankles depending on your surgery).
You will then be escorted to our Day Surgery Unit, where you will be admitted by the nursing staff and prepared for your procedure. We ask if you do require a medical/carers certificate please advise nursing staff on admission.
We aim to give you and your family an estimate of from hospital.
While we aim to keep your waiting time to a minimum, the nature of surgery sometimes means there may be a delay due to unexpected/extended needs of other patients seeing your Doctor.
We will keep you informed of this on the day and ask for your patience and co-operation.
After your procedure you will spend some time in Recovery, prior to returning to the Day Surgery Unit.
Post operative
After your procedure you will spend some time in recovery prior to returning to the ward. On your return to the ward your nurse will monitor and assist you. Your nurse will ensure you call bell is in easy reach.
What is Patient Finder?
Patient Finder is a quick and easy way to provide your family and friends with information about your location during your hospital stay. It is designed mainly to assist friends and relatives of patients undergoing surgery. It will allow them to track your progress through theatre, recovery and your return to the ward. The ward, room number and in some cases the phone extension number in your room are included in the displayed information. If you change wards and rooms during your hospital stay, Patient Finder will display your updated location.
How is Patient Finder accessed?
There are two ways for your family and friends to access Patient Finder
Shortly after you are admitted to hospital, an SMS message will be sent to the mobile phone number held in your hospital record. Forward this message onto family and friends. This message contains a web link to the Patient Finder app. They just need to click on the link to open Patient Finder. It provides your location and displays other key pieces of information as shown here. This can only be used if you pass on the information on to your family and friends.
Reception will supply a Patient Finder card containing information including a web address that can be entered into a browser. Alternatively you can scan the QR code provided on the back of the card. Reception will have written your admission number on the back of the card.
Patient Finder provides your family and friends with the comfort of easily knowing where you are in the hospital at any given time.
The Memorial Hospital has a dedicated Preadmission Nurse. You will be contacted via phone one to two days prior to a planned admission. During this call the preadmission nurse will discuss your hospital visit, confirm relevant information with you and will be happy to answer any questions you may have about your stay.
If you wish to speak with the Preadmission Nurse, please call 8366 3458 (9.00am-5.00pm Monday – Friday) or alternatively leave a message and we will return your call.
Please note The Memorial Hospital is a smoke free hospital.
The Memorial Hospital welcomes Department of Veteran Affairs patients.
You will be provided with a survey to complete about your stay from the Department of Veterans Affairs.
We understand how important visitors are to making a patient's stay more enjoyable. However, in the interests of our patient's wellbeing and the need for rest and healing we have set visiting times. Immediate parents / carers are welcome to visit their child at anytime.
General Wards
11.00am to 8.00pm
Critical Care Unit
11.00am to 1.00pm
3.00pm to 8.00pm
- Health Care Card
- Pensioner Concession Card
- Pharmaceutical Safety Net Card
- Health Fund Card
- Family Prescription Record Card
- Veteran's Affairs Card
- Medicare Card
- Worker's Compensation Claims Agent Details
- Third Party / Accident Details
- All medication currently being taken(in original packaging)
- A list of all current medications from your GP (preferably typed)
- All medication repeat prescriptions
- All relevant x-rays / scans
- Notes / letters / reports from your doctor
- Night attire / dressing gown
- Slippers (non-slip)
- Toiletries including soap, etc
- Reading materials
- Spectacles
- Small amount of cash
- Walking aid (if used)
- CPAP machine (if used)
What NOT to bring
In the interests of safety, we request that you do not bring hairdryers, talcum powder, wheat bags, hot water bottles or heat packs of any kind to hospital.
Personal effects / valuables
We strongly advise patients not to bring valuables, jewellery or excessive sums of money to hospital. ACHA does not accept responsibility for loss or damage to personal property. Please note that limited secure facilities are available on request.